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Application Support
Application SupportSportradar • Sevilla, Andalucía, España
Application Support

Application Support

Sportradar • Sevilla, Andalucía, España
Hace más de 30 días
Descripción del trabajo

Join to apply for the Application Support role at Sportradar

We’re the world’s leading sports technology company at the intersection between sports, media and betting. More than 1,700 sports federations, media outlets, betting operators and consumer platforms across 120 countries rely on our know‑how and technology to boost their business.

Job Description

We’re always looking for motivated, confident, team-oriented individuals who possess excellent skills and strive for best practices.

The Role

How will success be evaluated?

  • Quality and performance in the work assigned by the line manager.
  • Quality and accuracy in tickets resolution.
  • Quality in the creation of documentation.

Main Responsibilities

  • Providing technical support and proactively ensuring that SLAs agreed with customers are met.
  • Communicating with the customers and stakeholders about progress of incident escalations.
  • Ensuring escalation procedures are followed.
  • Logs analysis and troubleshooting.
  • Monitoring tool analysis.
  • Ensuring documentation is updated.
  • Requirements

  • Proven working experience in support service second line or equivalent role.
  • Experience and understanding of SQL language.
  • Windows Server (2012, 2016, 2019 or 2022) Administration or Linux Server (RedHat, CentOS or Oracle Linux) Administration.
  • Log file analysis understanding.
  • Basic concepts of TCP / IP and internet network knowledge.
  • Any monitoring system, software development or system administration experience.
  • Adherence to IT policies and processes to ensure consistent quality of service.
  • Experience with GitLab or any CD / CI tool would be an advantage.
  • Strong customer service approach.
  • Persistent, will not leave a work undone.
  • Demonstrated teamwork attitude and experience.
  • Honest, able to learn quickly.
  • Loyal and committed to the objectives of the team and company.
  • English level B2.
  • Oracle DB Administration experience would be a plus.
  • Additional Information

    At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100 % of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!

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    Application Support • Sevilla, Andalucía, España

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