Housekeeping Service Coordinator

Stateroom Experience Leader

We are seeking a highly skilled Stateroom Experience Leader to own the guest experience in staterooms. As a key member of our team, you will coordinate and oversee the work of Stateroom Attendants to deliver exceptional service.

Responsibilities

Collaborate with the Housekeeping Director to schedule daily activities in staterooms and public areas.

Direct and evaluate the performance of direct reports, ensuring quality standards and exceptional service.

Manage staff duties and responsibilities, observing and evaluating work procedures to ensure efficiency and conformance to standards.

Respond to guest concerns in a professional manner, taking ownership of resolving issues to the guest's satisfaction.

Requirements

1-2 years of housekeeping supervisory experience in an upscale hotel or cruise line (shipboard experience preferred).

Knowledge of proper cleaning techniques, equipment use, and multilingual communication skills.

Excellent management skills in a dynamic multicultural environment.

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