Customer Operations Specialist – Italian & Spanish Markets

TF Bank is a digital bank offering consumer banking services and e-commerce solutions through a proprietary IT platform with a high degree of automation. The platform is designed for scalability and adaptability to different products, countries, currencies and digital banking solutions. TF Bank prioritises organic growth under controlled conditions and expansion is taking place in carefully selected segments and markets. Operations are conducted in the Nordics, the Baltics, Poland, Germany, Austria, Spain, Ireland, the Netherlands and Italy through subsidiary, branch, or cross-border banking with the support of the Swedish banking license.

The business is divided into three segments : Credit Cards, Ecommerce Solutions and Consumer Lending. The target group for all services is creditworthy private individuals and the loan amounts are relatively small with short repayment terms. TF Bank also offers deposit products in several markets.

As a   Customer Operations Specialist , you will be at the heart of TF Bank’s customer experience, acting as the first point of contact for our Italian and Spanish customers across multiple digital and voice channels. You’ll play a critical role in delivering seamless support, resolving inquiries, and ensuring customer satisfaction in a fast-paced digital banking environment. Your work will directly impact our brand perception and customer loyalty.

Key Responsibilities :

Customer Interaction & Support

• Handle inbound calls, emails, and chat inquiries with professionalism and empathy, providing clear and accurate information regarding credit agreements, account status, and product features.
• Proactively identify customer needs and offer tailored solutions, ensuring a frictionless experience across all touchpoints.

Issue Resolution & Complaint Management

Operational Excellence

Continuous Improvement & Learning

Qualifications & Experience