Team Manager (Assistant Store Manager) | Madrid El Cortes Inglés

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

The Team Manager (or Assistant Store Manager) will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and / or exceed sales target and elevate the Tiffany store experience. S / he will assume oversight for the store when the Store Manager is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

Responsabilities SALES

Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs :

• Manage and motivate the team to consistently achieve or exceed store sales target.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Drive business through key product pillars and KPIs.

SERVICE

Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint :

TALENT

Attract, hire, and retain top talent to cultivate a climate of high performance :

OPERATIONS EXCELLENCE

Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement :

Required Qualifications

Preferred Qualifications

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