Chief Technical Operations Manager

Overview Job Description

We are seeking a dynamic and proactive Technical Support Specialist to join our team. The ideal candidate will have a minimum of 3 years of experience in a similar role and possess an upper-intermediate level of English.

Responsibilities Teams Architecture and Direct Routing, Endpoint handling of Teams phone devices, Teams Policies and Features, Understanding of Call Queue and Auto Attendant, Understanding of AAD, Network / Firewall rules and DNS for Direct Routing, Troubleshooting Teams issues and Call Quality Reporting Analysis, Emergency Call routing in Teams, Develop technology road-maps for Unified Communications & Collaboration Services, Co-ordination with MS and other Vendors for Issues / Tracker, Health Check of Servers and Powershell Scripting, Audio / Video design and integration experience, Manage Phone Numbers, Manage Phone System for MS Teams, Troubleshoot Audio, Video and Client issues, Ability to run and execute PowerShell script in MS Teams Module

Requirements Minimum 3 years of experience in a similar role

Upper-intermediate level of English

Ability to Plan and deploy Microsoft Teams

Ability to Implement Lifecycle Management and Governance for MS Teams

Sound knowledge on Monitoring MS Teams environment

Ability to Manage access for External User

Knowledge on Implementing security and compliance for MS Teams

Ability to Create and Manage Teams

Ability to Plan and configure network setting for MS Teams

Ability to Manage Collaboration Experience for Chat and Channel

Knowledge in Managing Apps for MS teams

Ability to Manage Meeting and virtual events experiences

Knowledge on Configuring and managing MS Teams device

What We Offer Permanent contract from day one

Competitive salary and flexible compensation plan

Work from home arrangement with financial support

Career development plan and annual performance-based reviews

Access to robust learning platforms

Opportunity to work with people from all over the world

Benefits, offers, and corporate discounts on best brands

Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events

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