Marketing Customer Support Agent –German Speaker

Marketing Customer Support Agent –German Speaker

Location : Lisbon, Portugal | On-site

Employment Type : Full-time

Languages :  German + English

Monthly salary : 1300 Euro gross

Role Overview

We are looking for an  German -speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience , requiring strong marketing knowledge and customer service skills.

Key Responsibilities

Support advertisers with paid campaign setup, optimization, and troubleshooting

Provide guidance on campaign performance and platform tools

Deliver high-quality customer service to marketing clients

Assist clients via phone, email, or chat

Maintain accurate documentation in internal systems

Schedule

Initial schedule (12-hour window) :

Monday to Sunday : 07 : 00 – 19 : 00

Shifts : 07 : 00 – 16 : 00 or 10 : 00 – 19 : 00

2 rotational days off

Requirements

Fluent German and English

Experience in paid campaign management (mandatory)

Degree in Marketing or a related field

Proven experience in Digital Marketing

Previous experience in a Contact Centre or Service Program for an Advertising Technology company

Strong understanding of social media platforms and digital advertising fundamentals

Customer-oriented mindset with strong communication skills

Ability to work independently and as part of a team