IT Operations Manager Lead

Overview Job Title : IT Operations Center Manager

We are seeking a seasoned Team Leader to head the IT Operations Center, driving strategic projects with international impact. The ideal candidate will have experience managing critical IT operations and possess strong leadership skills to foster high-performance teams. This role ensures smooth coordination between the operations center and internal teams, external providers, and stakeholders.

Key Responsibilities Team Leadership & Development Build, structure, and grow a new IT operations team.

Foster a high-performance culture through mentoring, clear objectives, and training plans.

Manage team resources according to operational needs (shift planning, vacations, etc.).

Process Optimization Continuously monitor and improve operational processes.

Use quality metrics and incident analysis to implement improvements.

Critical Incident Management Act as the main escalation point for high-impact incidents.

Coordinate level 3 crisis responses and maintain clear communication with stakeholders.

Performance Management Maintain and improve existing KPIs and SLAs.

Oversee tracking reports, trend analysis, and post-incident reviews.

Technology & Automation Identify and implement automation initiatives (e.g., Ansible, PowerShell).

Integrate emerging technologies such as AI, bots, and machine learning.

Use tools like PowerBI, Kibana, or Grafana to generate executive reports.

Audit & Compliance Lead internal and external audits of the incident management framework.

Ensure compliance with standards such as ISO, ITIL, COBIT.

Customer Focus & Collaboration Promote a customer-oriented mindset.

Encourage cross-functional collaboration to ensure operational excellence.

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