Onsite Key Account Manager — Payment Gateway Client Support

Start Date : 1st December (ideal)

About SetoPay SL : SetoPay SL is a European fintech company specializing in payment gateway and financial processing solutions for businesses across multiple industries. Our platform provides reliable, compliant, and scalable payment services that help clients expand globally and operate efficiently.We’re growing quickly and are looking for a Key Account Manager to join our team onsite in Spain — someone who will serve as the primary point of contact for our active merchant clients, ensuring they receive the best possible support and partnership experience.

Position Overview :

The Key Account Manager will be responsible for managing ongoing client relationships, understanding each client’s business goals, and helping them make the most of SetoPay’s payment gateway solutions.This role requires a proactive, structured professional with strong communication and organizational skills, and preferably a background in payments, merchant services, or fintech account management.

Key Responsibilities :

• Act as the main contact for a portfolio of existing clients, ensuring professional and timely support.
• Understand clients’ operational and growth objectives, helping them utilize the payment gateway efficiently.
• Organize and conduct regular meetings, performance reviews, and onboarding sessions.
• Coordinate with technical, compliance, and operations teams to resolve client requests.
• Track client performance, analyze transaction trends, and identify opportunities for improvement.
• Ensure clients are informed of product updates, new features, and regulatory requirements.
• Maintain CRM records, document client communications, and prepare progress reports.

Requirements :

What We Offer :

How to Apply : Please send your CV to onboarding@setopay.io, with the subject line :

“Onsite Key Account Manager — Payment Gateway Client Support”