Senior Account Manager – Events & Conferences Industry

Overview

LI-HYBRID

WHY KENES

At Kenes , we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.

JOB SUMMARY

We are seeking a Senior Account Manager with a strong background in professional congress organization (PCO), association management, or related event and conference services. In this role, you will be responsible for cultivating and sustaining strong client relationships through consistent, dedicated support and service. Additionally, you will oversee the management of the core account team, which includes the Project Manager and Program Manager.

Responsibilities

• Develop long-term relationships with Kenes clients, actively contributing to the growth and promotion of their businesses.
• Partner with clients, offering strategic insights and generating actionable recommendations for achieving business goals, seamless execution, and implementation.
• Responsible for direct management and professional / personal development and satisfaction of team members.
• Lead and empower the team through effective development strategies.
• Work closely with clients to understand their business needs; present creative, practical solutions to enhance business outcomes.
• Overall accountability for congress budgets.
• Achieve targets and maximize profits for all stakeholders.
• Effectively communicate client messages, requests, and goals to the internal team, on a regular basis.
• Participate in client meetings and collaborate with CRMs to develop and enhance partnerships.
• Coordinate with various Kenes departments to address client issues and problems, striving to always improve the level of service.
• Design and produce documents and presentations for clients; clearly communicate client ROI.
• Recognize potential problems early and initiate / apply problem-solving processes in a timely manner.
• Demonstrate comprehensive knowledge and accountability for all congress / client-related matters.
• Responsible for the delivery and quality of work produced by the team.

Requirements & Experience

WHAT WE OFFER

In case you are interested in this position, please submit your CV in English.

Only short-listed candidates will be contacted.

All documents will be treated with the strictest confidentiality!

#J-18808-Ljbffr