Customer Care Professional Global New Accounts France (French speaking)

Benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally.

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

How will you make an impact in this role

The GNA Spain New Accounts team is migrating to Madrid and looking to setup a completely new team of GNA Spain CCPs. You will be led by a new Team Leader and be supported by a Lead CCP. The New Accounts Team is an operational customer service team that handles inbound and outbound calls as well as back-office tasks in a blended environment following a consistent contact strategy and striving to penetrate all volumes at 100% daily and driving New Accounts Acquired for the business.

You will be responsible for processing new account applications in line with anti-money laundering regulations using a variety of strategies tools and systems. Taking ownership of your decisions whilst being adaptable analytically and focusing on attention to detail will be key in your success. Your tasks include a mix of front office and back-office servicing Consumer and Small Business prospects in Spain and tasks that can vary in nature each day.

Responsibilities

Minimum Qualifications

Preferred Qualifications

Sponsorship

Non-considerations for sponsorship : Employment eligibility to work with American Express in the Enter Country Here is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship : Depending on factors such as business unit requirements the nature of the position cost and applicable laws American Express may provide visa sponsorship for certain positions.

Experience

Required Experience : Unclear Seniority

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1

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