Customer Support (Spanish Speaker)

goFLUENT Madrid, Community of Madrid, Spain

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goFLUENT is fundamentally disrupting the language learning market worldwide, helping companies design a global digital training strategy for their employees. We accelerate language learning through a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission‑driven SaaS company that believes passionately in equal opportunity for all employees, regardless of their native language. We are part of a truly global company with 1,000 employees around the world.

Job Description

At goFLUENT, you will support our learners by responding to their needs via phone or email and guiding them throughout their training. You will serve as their training consultant, handling diverse requests and working closely with the Sales / Customer Success team to keep them informed on client progress.

We are looking for a Learning Consultant passionate about customer service, able to address concerns and offer guidance. Fluency in Spanish and advanced English is required.

What You’ll Do

• Manage relationships with clients / learners taking goFLUENT lessons / training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and / or with the supervisors guidance :

Resolve customer complaints

What You’ll Need

What We Offer :

Eager to learn more? Watch our video to discover goFLUENT in the words of our people worldwide :

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