German Language Support Specialist (Malaga)

Job Title : German Customer Service Advisor (Malaga)

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor in Malaga. As a key member of our support team, you will be responsible for providing exceptional customer service to our German-speaking customers via phone and email.

Key Responsibilities :

• Deliver top-notch customer service by responding promptly and professionally to inquiries.
• Provide expert product knowledge, offering accurate details on features, specifications, and usage.
• Assist with product setup and troubleshooting, ensuring customers can easily operate their products.
• Diagnose and resolve technical issues, including problems with hardware, software, and accessories.
• Process orders efficiently, handling returns, exchanges, and customer requests with care.
• Monitor and update customers on order status, keeping them informed throughout the purchasing process.
• Stay updated on industry trends, including the latest developments.
• Offer personalized recommendations, helping customers choose products that best fit their needs.
• Maintain high customer satisfaction, consistently exceeding service quality expectations.
• Gather feedback and provide insights, contributing to product and service improvements.

What You Will Get :

Relocation support is provided, including reimbursement for flight tickets and affordable accommodation of your choice. You will have the opportunity to work abroad, gain valuable experience, and become more adaptable. This role is office-based in Malaga, allowing you to enjoy Spain's rich history, beautiful landscapes, and vibrant culture.

Requirements :