Digital Identity Security Specialist

About This Role

We're seeking a skilled Identity and Access Management (IAM) Support Analyst to join our team. As an IAM Support Analyst, your primary responsibility will be to ensure the security and integrity of our organization's digital assets.

Key Responsibilities :

• Provide Level 2 and Level 3 support for Ping Identity products (PingFederate, Ping Access, PingID), resolving advanced technical issues related to authentication, single sign-on (SSO), and multi-factor authentication (MFA).
• Investigate and resolve authentication failures, federation errors, and SSO integration challenges, using log analysis, trace tools, and protocol-level debugging of SAML, OAuth, and OIDC flows.
• Ensure high availability and optimal performance of identity services, leveraging proactive monitoring, health checks, and alert mechanisms across all Ping Identity components.

Why Join Us?

You'll be part of a dynamic Employee Experience team whose mission is to create the digital workplace of the future and enable HR to build the workforce of the future.

Our team consists of 6 Digital Hubs worldwide, strategically located for 24 / 7 support. You'll have the opportunity to work with cutting-edge technologies and collaborate with experts in the field.

As a valued member of our team, you'll enjoy a range of benefits, including :