Salesforce Marketing Cloud Consultant

Overview

Omega CRM, a leader in Technology Solutions, is looking to develop its Marketing practice with a Salesforce Marketing Cloud Consultant.

Responsibilities

• Investigate, create, and recommend innovative marketing automation and martech solutions.
• Conduct analysis on marketing automation and martech solution implementations.
• Assist in high-level architecture design for marketing automation and martech solution implementations by choosing the most suitable platform.
• Implement infrastructure and functional cloud marketing architecture.
• Create policies for activating automated communications that map the customer\'s journey.
• Perform basic functional and specialized marketing tasks.
• Ensure that automated cloud communication activations are effectively utilized.
• Decide which processes are suitable and necessary to be executed in the cloud for implementing marketing automation solutions.
• Determine the assets and organization of automations that best fit the cloud implementation.
• Provide functional consulting services to ensure that automated communication processes run smoothly.
• Implement automated communications and marketing automation processes to meet customer needs at various touchpoints.
• Implement the latest technological advancements and marketing technology solutions.
• Conduct test trials, diagnose errors, and resolve issues in the use of marketing automation and martech tools.
• Document processes and track system performance metrics.

Qualifications

What we offer

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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