Terminal Operations Support Specialist

We are looking for a highly skilled Terminal Operations Support Specialist to join our team. This is a critical role that requires a technically proficient individual who can work independently and deliver results in a fast-paced onsite environment.

This specialist will be responsible for maintaining, monitoring, and troubleshooting IT / OT infrastructure, including datacenter racks, cabling, servers, storage, and network equipment. They will also provide end-user support for hardware and software, handle incident and service management, and contribute to the stability and security of critical systems.

The ideal candidate will have a strong background in IT engineering, telecommunications, or related field, with at least 4 years of hands-on experience in IT / OT support roles. They should possess excellent troubleshooting and problem-solving skills, fluency in English and Spanish, and ability to work independently and deliver results in a critical onsite environment.

Key Responsibilities

• Provide end-user support for hardware and software, including Office applications, desktops, laptops, printers, and mobile devices.
• Maintain, troubleshoot, and resolve incidents related to local IT infrastructure.
• Support and maintain OT infrastructure assets, including CCTV, radio communications, biometric readers, OCR equipment, and vehicle-mounted terminals.
• Manage service requests and incident tickets, ensuring resolution within agreed SLAs.
• Participate in technical projects involving system upgrades, migrations, and deployments.
• Perform routine maintenance tasks to ensure optimal performance and reliability.
• Contribute to the IT / OT knowledge base by documenting troubleshooting guides and solutions.
• Conduct Root Cause Analysis (RCA) and problem-solving activities.
• Support and monitor datacenter operations, ensuring compliance with cybersecurity standards and best practices.
• Collaborate closely with regional and global IT teams to deliver effective onsite IT / OT support.

Required Skills and Qualifications

Benefits

Additional Information