Customer Experience Advisor (full time & part time)

Company Description Solaga has been offering visitors to Malaga the best selection of holiday apartments for the last 17 years. As pioneers in the Malaga holiday rentals field, we guarantee customers high-standard, quality holiday homes coupled with excellent service. With our years of experience, local knowledge, and professionalism, we ensure a unique and memorable holiday for our customers. We strive to earn trust through our personal and friendly service, ensuring both holidaymakers and property owners are in good hands with Solaga.

This is a full-time on-site role for a Customer Service Representative located in Málaga. The Customer Service Representative will assist customers with booking inquiries, resolving complaints, and providing information about properties and the local area. Duties include responding to phone calls and emails, managing bookings, personal check-in and outs, coordinating with property owners, and ensuring a high level of customer satisfaction. The representative will also handle administrative tasks related to customer support and apartment rentals.

Proficiency in customer service and complaint resolution Knowledge of the Málaga region and local attractions Proficiency in English and Spanish Working every second weekend