Salesforce Solutions Architect

Overview Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Role Salesforce Solutions Architect

Responsibilities Gains industry and market expertise through participation in various projects to provide a benchmark vision to clients.

Maintains a broad understanding of the sector and industry, contributing to business objectives with new products and services aligned to client needs.

Analyzes, estimates, and develops proposals in support of the sales team.

Identifies when involvement from other service lines or specialized knowledge is necessary to strengthen client advisory.

Implements mechanisms to identify and manage commercial risk during the presales phase.

Analyzes and interprets risks before a project begins and communicates them to Operations.

Is directly involved in delivering services for particularly complex and risky projects, in coordination with Operations.

Develops new methodologies within their area of responsibility to impact the work of others and outcomes in their field.

Establishes and implements a communication strategy to clearly identify the objectives of the area under their leadership.

Develops and manages the talent of their team, including tools that enhance management of people and organizational objectives.

Conducts logical analysis, identifies problems, and shares meaningful information to coordinate data with team members for obstacle resolution.

Supports, encourages, and motivates team members to stay committed to the organization and objectives.

Experience and Skills At least 4 years of experience in a similar role as a Project Manager / Solution Architect

Strong foundation in platform functionality and development, organization and time management, conflict and priority management, methodologies

English proficiency

Extensive experience in gathering and interpreting business information and internal client processes

Software proficiency related to the core technologies of the applications to be implemented

Collaboration with various business areas and technology teams to improve services, environments, and the customer experience

What we offer Permanent contract

Flexible Schedule. We make it easy. Balance your professional and personal life.

Certifications plan. Improve your skills and get the official certificate from our main partners.

Home Office. You decide and we support you.

Flexible retribution (public transport ticket, Ticket restaurant, ...).

Health insurance

OMEGA in action. Our commitment to a better society is not just an intention

Professional development : Evolve, grow and get where you want to go.

Seniority level Mid-Senior level

Employment type Full-time

Job function Engineering and Information Technology

Industries

Advertising Services

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