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Customer Service Specialist
PentasiaSanta Cruz de Tenerife, Canary Islands, SPAINHace 6 días
Descripción del trabajoBased in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule.
Chat Host (Remote – Rotative Shifts)
Location : Remote (based in Ceuta, Spain)
Industry : Online Gambling / iGaming
Languages : Spanish and English (MUST)
We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.
Key Responsibilities
- Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere.
- Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies.
- Provide excellent customer support, answering player queries and escalating issues when necessary.
- Encourage participation in games, promotions, and events through positive interaction and engagement.
- Report player feedback, technical issues, or unusual activity to relevant teams.
- Adapt to rotative shifts, including evenings, weekends, and holidays.
Requirements :
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Customer Service • Santa Cruz de Tenerife, Canary Islands, SPAIN