Customer Service & Analyst Merchant KYC (Spanish & English Speaking)

Overview

Customer Service & Analyst Merchant KYC (Spanish & English Speaking) at American Express. The role focuses on Know Your Customer (KYC) and Know Your Business (KYB) validation across Merchant relationships, ensuring regulatory compliance and high-quality data handling. We seek candidates who can work in a fast-paced environment, communicate effectively, and contribute to risk management and a secure customer experience.

Responsibilities

• Handle customer data and update records following strict regulations.
• Communicate effectively with all parties involved while driving merchant satisfaction.
• Investigate and resolve problems to consolidate data and close gaps.
• Maintain regular contact with key stakeholders.
• Deliver the highest standard of case quality with a focus on compliance, efficiency and consistency.
• Maintain excellent interaction with internal partners and our merchants.

Minimum Qualifications

Employment details

Benefits

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Non-considerations for sponsorship : Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions. Considerations for sponsorship : Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

#J-18808-Ljbffr