Support & Implementation Specialist

Overview Full-time | Remote | B2B SaaS | AI + Social Tech

Are you a tech-savvy problem-solver with a builder's mindset? BrandBastion is redefining 24 / 7 support, and we're looking for a sharp, empathetic, and execution-focused teammate to join us in delivering the fastest, smartest, and most human support in the industry.

Why this role matters

We're not just answering tickets. We're building the future of support, instant, AI-powered, and truly human. You'll be the heartbeat of our support operations, sitting at the intersection of :

Real-time chat, email, and internal team support

Platform expertise and troubleshooting

Client onboarding and implementation

Product feedback and operations scaling

You'll play a critical role in turning support into a strategic growth lever, helping us move fast, scale smart, and continuously improve.

What You'll Do Be the first line of instant help : Provide live chat, email, and Slack support with clarity, urgency, and empathy, no waiting, no forms, just real help

Onboard and configure : Support new client implementations alongside Customer Success Managers; set up accounts, customize configurations, and ensure a smooth go-live

Solve fast, go deep : Troubleshoot platform issues end-to-end. Use tools like Intercom, Knowledge Base, ChatGPT, Loom, or your own creativity to get answers fast

Partner cross-functionally : Collaborate with Product, Engineering, and CX teams to identify issues, document feedback, and ship smarter processes

Own the inbox, build the future : When you're not in support mode, you're building documentation, playbooks, FAQs, platform fixes, and smarter workflows.

Our North Star We aim to redefine customer support : Instant, AI-powered, and truly human when it matters most. No queues. No friction. Just real help, 24 / 7. We design every experience for speed, resolution, and scale, and we build with the belief that support is not a cost center, it's a conversion and loyalty engine.

Requirements B2B SaaS experience (2-4 years minimum) in support, implementation, or technical