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Refund Operator - Customer Service (Start date 7 / 10)

Global BlueValladolid, SPAIN

Hace 9 horas

Descripción del trabajo

We firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide.

Our post purchase solutions also cater to the needs of over 47m e-commerce shoppers . Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022 / 23 .

Our diverse community of over 2,100 employees represent more than 80 nationalities across 53 countries . At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey!

About the position

As an ambassador of Global Blue Refund added value services, the holder of the position is responsible for welcoming and engaging travelers, reaching exceptional standards of customer care excellence taking care of travelers throughout unique and exclusive customer experience. He / she provides consistent and exceptional standard of customer service in keeping with the spirit of quality and excellence of Global Blue.

In addition he / she will also refund (cash & non cash) Global Blue Tax Free Cheques and assistance to travelers within the range of customs clearance.

Customer care

Provide consistent and exceptional standard of customer service;
Go the "extra mile" to guarantee excellent customer experience to VIP customers;
Provide a warm welcome to the guests and lead them to the their seats;
Provide full assistance : explain procedures, be proactive in answering questions, anticipate needs;
Mitigate conflicts with the travelers, contributing to the best customer satisfaction.

Commercial

Deliver quality and consistent service by identify customers' needs and working on client relationships and promotional services;

Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant's products;

Be creative in proposing the visit to the GB Merchant's stores;

Contribute to the development of our business by identifying opportunities and being proactive;

Achieve Business Project goals while raising GB awareness;

Focus on results to fulfil Merchant's expectations and pursue targets.

Refund

Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue;

Perform the refund in the most correct and satisfactory way (quick and precisely)

Money handling and cash responsibility;

Support the tourist providing relative information.

Requirements

Good English and Spanish level. Other languages are highly valued.

Flexible and proactive;

Good organizational skills and independent working after given guidelines;

Good knowledge of MS Office products;

Dynamic, creative and keen to participate and enjoy team work

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Customer Service • Valladolid, SPAIN