Senior manager Refurbishment / reprocessing

Overview

Global process owner for Refurbishment / Reprocessing at Sonova’s sites in SOCM (MX), RCSE (ES), and SOCC (CN).

Location

Based in SOCM or RCSE, the role involves :

Setting the global strategy for Refurbishment and Reprocessing processes to improve quality, delivery, cost, and environmental impact while ensuring compliance.

Functionally owning the global Refurbishment and Reprocessing processes, designing and maintaining these processes, and driving local implementation.

Owning and executing strategies to optimize processes and capabilities, impacting service cost, reliability, quality, environmental impact, and delivery across all sites globally.

Responsibilities

Tasks & Responsibilities :

Strategic leadership - Own and execute strategy :

Drive the execution of the global Refurbishment / Reprocessing roadmap in alignment with global and regional strategies.

Collaborate with the commercial organization to promote circularity initiatives and reprocessed components.

Design and update the 'to-be' process and site footprint, including logistics and planning.

Understand and embed regulatory, customs, finance, tax, and compliance requirements into processes, ensuring traceability and compliance.

Work with global service process managers to maximize refurbishment / reprocessing / reuse capabilities during product design and development.

In collaboration with global and regional planning and material management, adjust guidelines, train staff, and ensure adherence.

Serve as SAP GPO for Refurbishment / Reprocessing processes in SAP, aligning business processes in ERP.

Improve costing approaches and pricing models with OPS controlling.

Establish and optimize refurbishment concepts for non-BTE product families.

Develop and update global SOPs and ensure process compliance.

Focus on end-to-end process optimization, especially at SOCM and RCSE sites :

Coordinate efforts to convert inventory into SEMs.

Standardize processes across major sites, sharing best practices, applying Lean concepts, and optimizing yield, productivity, and layout.

Develop measurement standards, set targets, and benchmark performance.

Build a network of regional leaders to align processes and organization.

Your profile

Bachelor's degree or equivalent in engineering or a technical field.

Over 10 years of experience in a similar role.

Strong project management and supply chain knowledge, including value chain optimization, logistics, procurement, and manufacturing.

Experience with Lean systems and manufacturing optimization.

Experience leading initiatives across multiple sites.

Desirable : Experience in refurbishment / reprocessing and service processes.

Analytical, strategic, and continuous improvement mindset.

Effective influencer and cross-functional partnership builder.

Leadership skills to inspire and develop teams.

Language skills : Fluent in English and Spanish; German is a plus.

IT skills : Proficient in Microsoft Office, SAP BW, and SAP systems.

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