Manager, Sustainment Engineering

About SugarCRM

From the very beginning, SugarCRM had a unique vision : to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work / life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

Where You Fit In

We are looking for a dynamic, hands‑on manager who thrives on new challenges and is excited about staying close to the code. In this role you will be leading a team that builds modern applications and API’s that perform at scale using best of breed technologies. The ideal candidate must work well in a dynamic, collaborative environment. You will work closely with your peers in cross‑functional teams and be the champion for the team’s technical roadmap and architecture.

This role operates on a hybrid model, with a mix of remote work and in‑office collaboration at our Medellín, Colombia location, specifically, working in‑office a minimum of 3 days per week.

Impact You Will Make in the Role

• Facilitate agile ceremonies, maintain sprint boards, remove blockers, and implement retrospective feedback to enhance team processes.
• Define product roadmaps and technical vision with stakeholders, communicate progress, ensure quality standards, and align architecture with business goals.
• Track key metrics (velocity, cycle time, defect rates), balance workloads, and implement data‑driven planning for sustainable delivery.
• Champion GAI tool adoption, track usage, measure impact, and integrate into team workflows and performance evaluation.
• Manage cross‑team dependencies through clear integration points, API contracts, coordinated releases, and comprehensive documentation.
• Present team progress to stakeholders and collaborate cross‑functionally with product managers, architects, and other teams in technical discussions.
• Conduct 1 : 1s, establish goals, perform reviews, create career development frameworks, and mentor team members through technical challenges.
• Build positive team culture promoting innovation, collaboration, and continuous learning.
• Handle compensation decisions, promotions, hiring, and advocate for resources to address team gaps.
• Lead technical decision‑making including architecture, technology selection, code reviews, engineering standards, and transforming business requirements into optimized solutions.
• Provide hands‑on technical guidance, establish architectural best practices, identify risks through proof‑of‑concepts, and develop strategies for eliminating technical debt.
• Plan and execute projects by breaking down requirements, estimating timelines, staying current with emerging technologies, and proactively identifying codebase improvement opportunities.

What You Will Bring

$25,000,000 - $29,166,666 a month

Expected salary range, depending on experience.

Benefits and Perks

#LI-Remote

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

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