About Our Team
We empower brands to innovate through cutting-edge solutions.
Our team powers the fashion industry with expertise and support.
Your Role :
- Taking incoming customer calls and resolving demands from boutiques and shops.
- Logging call details and responding within SLA.
- Maintaining service and product knowledge for individual customers.
- E nsuring contractual SLA is maintained.
Your Qualifications :
We welcome diverse backgrounds, curious minds, and individuals who excel at helping others. You'll be an excellent fit if you have :
A proficient or bilingual level of Czech and advanced English skills.Minimum 1-year relevant experience in fashion retail or retail.Knowledge of sales techniques (up- / cross-selling, objection handling, etc.).Customer-driven mindset, motivated to work in sales, and opportunistic in creating sales leads.Exceptional customer-facing and customer-care skills.Working knowledge of IT platforms, equipment, and applications : Windows / MS Office.About Your Career Growth
We invest in our employees because we know that when they thrive, our clients and their customers do too.