Multilingual Service Support Engineer – Madrid, Spain
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Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region.
The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You'll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience.
Key responsibilities include:
- Delivering remote support via phone, email, and chat to customers, distributors, and colleagues
- Troubleshooting issues related to Central Control systems, software, and network connectivity
- Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation
- Preparing and delivering technical training sessions, both online and in-person
- Contributing to service process improvements and efficiency initiatives
- Supporting timely service plan renewals and other value-added service offerings
Required profile:
- Degree in Engineering, Agronomy, IT or a related field
- At least 3 years of experience in technical support or help desk environments
- Strong technical understanding of wireless/mobile networks and remote support tools
- Clear, confident communicator with a structured and analytical approach
- Able to work independently xsgfvud and in collaboration with international teams
- Willing to travel up to 10%
Languages:
- Spanish and English at C2 level (spoken and written)
- In addition, either:
- German at B2–C1 level
- or Italian at C1–C2 level
Location: Madrid, Spain
If you're a service-minded technical professional looking to work in a global support role with room to grow, we would be pleased to hear from you.
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