Multilingual Service Suppport Engineer

Multilingual Service Support Engineer – Madrid, Spain

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Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region.

The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You'll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience.

Key responsibilities include:

• Delivering remote support via phone, email, and chat to customers, distributors, and colleagues
• Troubleshooting issues related to Central Control systems, software, and network connectivity
• Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation
• Preparing and delivering technical training sessions, both online and in-person
• Contributing to service process improvements and efficiency initiatives
• Supporting timely service plan renewals and other value-added service offerings

Required profile:

• Degree in Engineering, Agronomy, IT or a related field
• At least 3 years of experience in technical support or help desk environments
• Strong technical understanding of wireless/mobile networks and remote support tools
• Clear, confident communicator with a structured and analytical approach
• Able to work independently xsgfvud and in collaboration with international teams
• Willing to travel up to 10%

Languages:

• Spanish and English at C2 level (spoken and written)
• In addition, either:
• German at B2–C1 level
• or Italian at C1–C2 level

Location: Madrid, Spain

If you're a service-minded technical professional looking to work in a global support role with room to grow, we would be pleased to hear from you.

Apply directly on LinkedIn or send your application to: