IT Helpdesk Support

BELIEVE IN LIFE. Join a company that takes you further!

Galenicum is one of the fastest growing companies in the pharmaceutical sector! We are enthusiastic about life, devoting our talent and effort to providing high-quality affordable pharmaceuticals worldwide.

People are the key to our present and future success, so we carefully select candidates that meet the requirements for each position, however most importantly, who also fit with our cultural DNA and values.

Here’s the lowdown on what your role will actually look like (spoiler alert : it’s awesome!)

We are seeking for a IT Helpdesk Support to join our IT Team.

What you'll be rocking :

• Learn and support all company-specific software and hardware solutions.
• Installs, updates, troubleshoots and develops technical solutions for all hardware and software issues.
• Acts as a technical resource in assisting users to resolve problems.
• Identifies, diagnoses and resolves problems related to software, hardware, firmware, etc. and communicates solutions to users.
• Escalates urgent problems requiring more in-depth knowledge to the IT team.
• Documents procedures and solutions for help desk issues.
• Answering both technical and non-technical questions for users.
• Making recommendations on areas of process improvement.
• Responding to breakdowns.
• Must be able to resolve problems via phone or remote control software in a helpdesk environment.
• Provide remote help-desk support to international offices around the world, specially in South America.
• Managing stocks of equipment
• Repairing equipment and replacing parts
• Responding to breakdowns
• Setting up new users’ accounts and profiles and dealing with password issues
• Compliance of the data protection law.
• Guarantee implementation of IT policies.
• Update and innovate Galenicum technology.

What you bring to the table :

Educational milestone :

Your key superpowers :

What makes Galenicum a top-tier workplace?

We’re looking for someone who works hard, plays hard, and laughs harder. Sound like you?

Come aboard. Believe in life