Salesforce Support - Barcelona (m / f / d)

Overview

Join Schwarz Global Services Barcelona - IT Hub of Europe's Largest Retail Group. At Schwarz Global Services Barcelona, we provide high value IT services for the Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber. As part of a top 5 global retail company, we serve 6 billion customers through 13,700 stores in 32 countries, supported by over 575,000 employees. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress. Elevate your career with us, where development and progress are at the heart of everything we do.

Your tasks

• Manage requests from users registered in the ticketing tools, maintaining the levels established in the SLAs, e.g. authorization access, Customizing, Job Planning
• Provide support to users in functional questions about the respective applications
• Answer questions about processes and the status of the systems
• Act as an interface between the BC units and the business units responsible for development and implementation of new systems and the infrastructural operation of systems
• Identify possible system improvements and drive them within the SDO team (e.g. through operational problem management)
• Control, plan, and be responsible for processing in the systems with a business background and coordination within the SDO
• Monitor business processes (from operational planning and the development of suitable monitoring to event handling / escalation processes)
• Identify system problems (recurring incidents) and work proactively to solve them
• Operational knowledge management (provide training to end users, collaborators or BCs when required)
• Notify users, BCs and / or other teams about serious incidents in the system and any change in procedure
• Test activities (develop test plans together with BC and Business)
• Quality assurance measures (CSI)
• Work following the established guidelines regarding Incident Management, Problem Management and Knowledge Management processes

Your profile

Interested?

We look forward to receiving your application.

Rosario Cazorla Mendez

Referenz-Nr. 47393

We are managing the application process on behalf of the department concerned and will forward your application to this department. All communication with you throughout the application process will come exclusively from us and will be handled confidentially and discreetly.

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