Talent.com
Customer Support Engineer

Customer Support Engineer

XebiaCequelinos, Galicia, SPAIN
Hace 3 días
Descripción del trabajo

About Xebia

With over 20 years of experience, our global network of passionate technologists and pioneering craftsmen deliver cutting-edge technology and game-changing consulting to companies on the brink of transformation. Since 2001, we have grown from a Java company into a full-service digital consulting company with 5,500+ professionals working on a worldwide ambition.

We are organized in complementary service lines – teams with a tremendous amount of knowledge and experience within a particular field, such as Agile, DevOps, Data and AI, Cloud, Software Technology, Functional Programming, Intelligent Automation, and Microsoft.

We help the world's top 250+ companies and category leaders overcome digital challenges, embrace innovation, adopt new technology, and implement new business models. In addition to high-quality consulting, we also provide offshoring and nearshoring services.

For more details, please visit www.xebia.com

About the Role

As a Cloud Platform Support Engineer at Xebia, you will join our dynamic Engineering team to support our clients' data and compute infrastructure on GCP. This role is perfect for a technical expert who combines Google Cloud knowledge with hands-on troubleshooting experience, thriving in environments where adaptability and technical excellence are essential.

Responsibilities :

  • Troubleshoot and resolve complex issues related to clients' Data Platform components, including BigQuery, Workflows, Batch.
  • Support compute infrastructure needs for client users, including containerization, environment setup, and dependency management.
  • Diagnose and resolve issues.
  • Configure and optimize batch processing environments tailored to specific client workload demands.
  • Automate environment setup and management through Infrastructure as Code (IaC).
  • Assist client users with integration issues between platforms and enterprise tools
  • Collaborate with cross-functional teams to ensure successful issue resolution for our clients.

Requirements : Basics :

  • 1+ years of support experience with GCP
  • Customer support focused mindset
  • Strong understanding of Google services, including BigQuery, Workflows, Batch, Dataproc, Dataflow, Cloud Run, GCS, monitoring, logging, VPC concepts, and networking.
  • Proficiency in interpreting code written in Python, R, and Java.
  • Experience with containerization technologies (Docker).
  • Hands-on experience with automation tools like Git and GitHub Actions
  • Familiarity with GCP Console and command-line tools.
  • Strong analytical and problem-solving abilities.
  • Excellent communication skills and ability to respond effectively to client users' queries.
  • Experience taking ownership of technical issues from identification to resolution.
  • Self-motivated learner with the ability to quickly adapt to new technologies.

    • Nice to have :

  • Experience with 3rd party tools commonly used in data platforms like Colibra.
  • Understanding of Microsoft Identity Manager (MIM) for permission-related troubleshooting.
  • Experience with automation of environment setup through Infrastructure as Code (IaC).
  • Ability to work in a fast-paced consulting environment
  • Strong collaboration skills and ability to work with minimal supervision
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    Support Engineer • Cequelinos, Galicia, SPAIN