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Dutch Speaking Team Leader for Valencia

Dutch Speaking Team Leader for Valencia

The lemon ConsultingValencia, Spain
Hace más de 30 días
Tipo de contrato
  • Quick Apply
Descripción del trabajo
  • Lead, mentor, and develop a team of 17-20 customer support agents to ensure high performance and professional growth
  • Take full ownership of critical performance metrics such as SLA adherence, Net Promoter Score (NPS), Average Handle Time (AHT)
  • Monitor and analyze team performance, providing timely feedback, coaching, and support to achieve and exceed KPIs
  • Track, report, and communicate performance insights and action plans to the Operational Lead
  • Encourage a culture of continuous learning and development within the team
  • Ensure adherence to relevant laws, regulations, and internal quality standards
  • Collaborate closely with the traffic team to align staffing with operational needs
  • Manage relationships with internal and external stakeholders across functions to ensure seamless customer experience and alignment of goals
  • Reporting to Operational Lead
  • What we expect.
  • 1 year proven experience leading customer support or service teams of similar size
  • Strong focus on SLA and KPI-driven performance management
  • Excellent coaching, communication, and leadership skills
  • Proactive, customer-focused approach to resolving issues and identifying structural improvements
  • Data-driven mindset with the ability to analyze metrics and implement improvements
  • Passion for customer service and team development
  • Ability to thrive in a fast-paced, dynamic environment
  • Familiarity with call center software and technology is a strong plus
  • The extras youll love.

    • The career adventure of your lifetime in sunny Valencia, Spain

    The chance to work in a scale-up environment with a high-performance culture

    Collaboration with the most well-known and fastest-growing brands in Europe

    Be part of an incredible, international community of like-minded and motivated professionals

    The opportunity to grow and develop yourself both personally and professionally

    Delicious and healthy breakfast and lunch

    A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more

    Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance

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    Team Leader • Valencia, Spain