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Inside Sales and Customer Service Rep.

Röhlig & Co. Holding GmbH & Co. KGBilbao, País Vasco, España

Hace más de 30 días

Descripción del trabajo

Responsibilities

Assists the Sales Function in new business approach and development. Maintains and generates new business with existing customers and ensures a great customer experience.

Assist Sales Function to market and sell products and services :

Qualify potential customers using the available tools and performing direct calls

Generate qualified sales leads

Manage directly small customers in accordance with strategy segmentation

Manage quotation requests for new business and existing customers closing cooperating with NSM, BM & BDM :

Receive quotation request

Prepare quotation according to the expected job profit

Ensure client rates are updated

Ensure all quotations produced are followed up

Manage events and incidents, escalate exceptions

Communicate with selected customers on regular basis also by communicating market updates

Conduct or participate in review meetings with the customer

Pro-actively help to take actions to improve customer experience

Smooth and easy communication with operations team and all other relevant departments in order to process carefully shipments to maximize customer satisfaction

Skills Required

Good knowledge of freight forwarding operational processes, min. two years of experience

Good communication and interpersonal skills with the ability to find efficient solutions for the customer

Customer service driven attitude, good telephone manner with proficiency

Ability to communicate effectively in English / (other local language), both verbally and in writing

What You Can Expect

At Roehlig España, our team of 32 experts provides its services from 3 locations. Working at Roehlig means to live internationality : Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development, and long-term career planning provide the basis for your success.

Hybrid remote job model

Private health insurance

A pleasant and friendly work environment. Considerable opportunities for personal development and long-term career planning will be the foundation of success.

We look forward to meeting you!

Your Contact

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Inside Sales • Bilbao, País Vasco, España