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Senior Service Designer
Amaris Consultingislas baleares, EspañaHace 7 días
Descripción del trabajoExperience in Food & Beverage or Luxury Brand sectors. Background in B2B, B2C, or omnichannel service environments. Design and optimize end-to-end service experiences across digital and physical touchpoints. Create customer journey maps, service blueprints, and experience frameworks. Conduct qualitative and quantitative research to uncover user needs and pain points. Translate insights into strategic opportunities and service improvements. Collaborate with product, tech, marketing, and business teams to align design with goals. Define and monitor service experience metrics (e.g., NPS, CSAT, usability). Promote inclusive design, accessibility, and design thinking across the organization. Mentor junior and mid-level designers in areas like persona development and data analysis. Stay up to date with industry trends and integrate emerging practices into service design. Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level. Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops. Take charge of your training with an annual personal budget and company-paid certifications. Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance. Benefit from our WeCare program, supporting employees in critical situations.
Overview
Take your career to the next level with Amaris Consulting as a Senior Service Designer. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
What would you need?
- 8+ years of experience in service design, UX, experience strategy, or related fields.
- Deep expertise in service blueprinting, journey mapping, and design thinking methodologies.
- Strong background in user research, prototyping, and usability testing.
- Proven ability to lead complex projects and mentor design teams.
- Proficiency in tools such as Miro, Figma, FigJam, Jira, and Confluence.
- Experience working in Agile environments and cross-functional teams.
- Skilled in facilitating ideation, synthesis, and co-creation workshops.
- Excellent communication and stakeholder management skills.
Nice to have
What will you do?
Why us?
Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here\'s what we offer :
Unleash your full potential, both professionally and personally.
Amaris Consulting is proud to be an equal-opportunity workplace.
We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
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Senior Designer • islas baleares, España
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