Service Quality Engineer

Introduction

Your Global Job Profile has been selected by your responsible management and outlines the purpose and high-level responsibilities of your role in the organization; it is used as a reference and may not detail additional and / or specific activities you may perform.

Global Job Profiles are assigned to have at least a 60% match to your local responsibilities; therefore It is also normal or expected that the title of your Global Job Profile has a different name from your business title. With Global Job Profiles we are building transparency in how we classify all the jobs we have throughout our company and will be the basis for your career development.

Global Job Profile

Field Technical Service provides technical expertise / support in assisting clients with installations maintenance upgrades and repairs including :

• Serving as the key customer contact on technical and service related problems to achieve required product / service performance standards and total customer satisfaction
• Diagnosing troubleshooting and resolving technical / service issues
• Instructing clients on the proper usage and operation of equipment
• Documenting and maintaining clients service logs
• Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams

Work Environment : Typically on-site / field and does not handle queries remotely via phone / emails

Behavioural expectations linked to our values

Next to the global reference profile the following behavioural expectations are linked to our company values. Please take these into account when setting your performance and developmental goals for the year :

niero calidad de servicio

At BDR Thermea Group we believe that diversity equity and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued respected and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

Key Skills

Debugging,Computer Networking,ConnectWise,PKI,PowerShell,Windows,C#,Automotive Diagnostics,Medical Imaging,Azure,Technical Support,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

#J-18808-Ljbffr