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IT Service Expert
beBeeITSpecialistMadrid, Comunidad de Madrid, EspañaHace 12 días
Descripción del trabajoA proven track record in IT service management, with expertise in software development and strong problem-solving skills. Fluent bilingual / C2 level English language proficiency, with the ability to communicate effectively with international clients. Superb client-facing and interpersonal skills, with a customer-centric mindset. Previous experience in IT consultancy environments is highly desirable. A strong technical background, with knowledge of software development principles. Excellent analytical and reporting skills, with the ability to interpret data and drive business decisions. A customer-focused approach, with a passion for delivering high-quality services that exceed client expectations.
Job Overview
We are seeking a seasoned IT service expert to manage our international client portfolio, acting as the primary point of contact and ensuring exceptional service delivery.
- Develop and execute strategies for delivering top-notch IT services to clients worldwide.
- Serve as the main liaison, guaranteeing seamless communication and excellent service outcomes.
- Maintain strict adherence to SLAs, driving continuous improvement initiatives.
- Collaborate with technical and commercial teams to design tailored solutions meeting client needs.
- Analyze performance metrics and produce actionable reports to optimize service quality.
Key Qualifications
The ideal candidate will possess :
Requirements
The successful candidate will have :
This role offers a unique opportunity to join our team and contribute to the success of our international client base. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.
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Expert • Madrid, Comunidad de Madrid, España