Housekeeping Operations Director

Overview Housekeeping Manager

Responsibilities Owning the guest experience related to cleanliness and visual impressions.

Executing premium service that is both exceptional and memorable.

Maintaining a positive working environment and managing performance expectations through open communication.

Establishing and maintaining a dynamic Housekeeping operation by navigating through a changing work environment.

Qualifications This position requires two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. A bachelor\'s degree in hospitality management, business administration, or a related field from an accredited college or university is preferred.

The ideal candidate will possess outstanding hospitality, communication, and organizational skills, as well as effective decision-making abilities. They must also be knowledgeable about talent assessment techniques, quality service standards, and guest satisfaction, development of crew / management, leadership skills, and coaching abilities for front-line employees and junior management.

A strong focus on operational goals, with a proven track record of successes, is essential. The ability to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance is also required.

The successful candidate will have a good knowledge of the English language and the ability to speak additional languages such as Spanish, which is preferred.

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