SENIOR CUSTOMER SUPPORT ENGINEER

Senior Customer Support Engineer Bilbao Spain | Remote

Responsibilities Location : Bilbao, Vizcaya, ES

Job ID : REQ-

Perform installations, validations, preventive maintenance, and repairs on sophisticated analytical instrumentation, ensuring top-tier quality and compliance.

Build strong relationships with customers by understanding their workflows and offering tailored solutions, training, and technical support.

Identify and develop revenue opportunities (billable services, consumables, upgrades).

Ensure proper maintenance of tools, spare parts, and company equipment.

Play an active role in enhancing product quality through proactive feedback and quality notifications.

Continuously develop your skills via company-sponsored training and certification programs.

Ensure compliance with safety, environmental, and operational standards.

What We’re Looking For Experienced professional in chromatography service with GC, HPLC, or LC / MS systems.

Exceptional problem-solving mindset, detail-oriented with a passion for precision.

Strong communication skills and a customer-first attitude.

Hands-on technical knowledge and ability to work independently on complex instrumentation.

Comfortable using Microsoft Office tools and digital reporting platforms.

Fluent in English and Spanish.

Qualifications Bachelor’s or Associate Degree (or military equivalent) in Science, Engineering, Electronics, or related field.

3–5+ years of experience servicing laboratory equipment.

Valid driver’s license and ability to travel frequently (up to 50%) within territory.

Legal right to work in the EU.

Nice to have Certifications on relevant lab instruments.

Familiarity with instrument control software and laboratory safety procedures.

What It’s Like to Work With Us You’ll spend time in high-tech labs, occasionally working in cleanrooms or environments with biological materials and chemicals — full PPE provided.

The role is dynamic — from client sites to hands-on tech work — so adaptability and curiosity are key.

You’ll be backed by a passionate and expert team, with continuous learning and growth opportunities.

What We Offer Company car, laptop, mobile phone

Competitive salary and benefits

Comprehensive training and onboarding

A collaborative, science-driven culture that values your expertise

Join PerkinElmer and help scientists make the world healthier, cleaner, and safer. Apply today and bring your chromatography expertise to a company where your work truly matters.

Equal Opportunity PerkinElmer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or other protected characteristics. See links to the EEO laws and Pay Transparency documents for more information.

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