Customer Representative (German-Speaking) - On-Site - Sport Clothing Industry Gw02

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Representative on our team, you will :

• Provide first class customers satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines.
• Handle incoming customers contacts (via telephone, e-mail, chat or social media, reviews), log call details onto call tracking systems and perform call follow ups according to procedures.
• Support consumers in the sales and after sales process by qualification of needs, product recommendation, after sales support and additional tasks that result in consumer satisfaction.
• Forward, when not having the resolution for themselves, any escalations, and defined topics to the respective Client’s brand units and / or contact persons.
• De-escalate in case of complaint, offer solutions within Client’s procedures, policies, or guidelines, or