ServiceNow Developer

ServiceNow Platform Specialist

We are seeking a highly skilled ServiceNow developer and administrator to lead our organization's IT service delivery. This role will be responsible for designing, developing, implementing, and maintaining the ServiceNow ecosystem to ensure efficient and effective IT operations across the organization.

Responsibilities

Design, develop, implement, and maintain new modules and enhancements in ServiceNow (ITSM, ITOM, HRSD, CSM, etc.)

Configure and customize ServiceNow workflows, UI policies, business rules, client scripts, and notifications

Maintain the integrity and overall health of the ServiceNow platform through regular updates, patching, and performance tuning

Act as the primary system administrator for the ServiceNow platform, including user management, roles, and access controls

Collaborate with stakeholders to gather requirements, analyze processes, and propose effective solutions using the ServiceNow platform

Develop and maintain integrations between ServiceNow and other systems using APIs, MID servers, or integration tools

Monitor platform usage and performance; troubleshoot and resolve issues as they arise

Ensure compliance with security and regulatory standards within the ServiceNow environment

Create and maintain documentation, including technical specifications, configuration guides, and change management records

Provide support and training to end users and team members on ServiceNow best practices and functionality

Qualifications

3+ years of hands-on experience in ServiceNow development and administration

Proven experience with core ServiceNow modules like Incident, Problem, Change, CMDB, Service Catalog, and Knowledge Management

Strong understanding of JavaScript, HTML, CSS, and REST / SOAP web services

Experience with ServiceNow Flow Designer, IntegrationHub, and Automated Test Framework (ATF)

Knowledge of ITIL principles and experience working in ITIL-aligned environments

ServiceNow System Administrator certification (minimum)

Benefits

Opportunity to work with a cutting-edge technology platform

Collaborative and dynamic work environment

Ongoing training and professional development opportunities

Competitive compensation and benefits package

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