Senior Project Manager

Overview Job Description

About us

Craft is growing and changing very rapidly. The demand in the marketplace for Craft's production solutions is very high. We are confident in our offering as we continue to tell the story better and also tell the story to more people. We are looking for someone who knows how to connect with clients, showcase our abilities and convey how successful we have been with many clients. We continuously evolve with clients and become the much needed extension of their team to navigate the complex and constantly evolving world of production, content, and data.

We think of ourselves as a start-up. We are very entrepreneurial, no client or job is too small or unimportant. We have to be agile and able to move quickly; we are used to making decisions with limited information and trying something quickly, assessing the outcome, and making adjustments along the way. We are building the bridge while we are crossing it but in order to achieve the required growth we need exceptional people to join our team.

Role As part of the McCann Worldgroup Services Department, the Success Manager will play a central role in the business and will be pivotal to the smooth running of accounts. The successful candidate will be required to have a thorough understanding of all areas of the business and be responsible for managing a team from Projects Managers, to lead critical projects keeping budgetary control. Success Manager will be client focused and have good communication skills as well as organisation and time management skills, to manage both your clients and internal departments whilst always focusing on delivery, quality, process and profitability.

Accountabilities Client Management Responsibilities :

Act as a brand guardian for your client guidelines and guarantee brand consistency.

Anticipate the need for resources for the projects following client's campaign calendar.

Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible

Build strong day to day relationships with all clients and agency stakeholders - communication is key

Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience.

Manage, monitor and update all timelines and set realistic expectations with clients

Understand the client ecosystem and communicate accordingly (example – local vs regional, CDO vs Ecomm vs Marketing)

Team Management Lead your project management team, act as a guider for them and help when needed.

Allocate and coordinate tasks from your project management team.

Coordinate the workload of your team according to their availability and client needs.

Oversee the work of your team to ensure that it meets the client's standards.

Pursue the achievement of client KPIs.

Project Management Responsibilities

Orchestrate & work on important & new projects, coordinating between all relevant parties - internal (Print, Broadcast, Digital etc.) and external (Clients and Agencies); and managing these projects from brief through to delivery ensuring final materials are on time and of the highest quality.

Consistently deliver against all contractual obligations including SLAs and KPIs

Collate any information needed for input to client reports and presentations

Monitor internal workflows, identify areas for improvement and make recommendations

Business Development Opportunities Strive to improve client and stakeholder relations

Proactively seek and identify new revenue opportunities in existing clients or prospects and inform Business Lead.

Support Business Lead in developing proposals for any new revenue opportunities

Quality Control Responsibilities Act as a brand / QC guardian – support and ensure brand guidelines / QC checklists and procedures are followed

Financial Responsibilities Ensure full compliance with all financial procedures and policies

Contribute to budgeting and forecasting process

Assist with financial reporting and smooth running of the finance function

Help develop initiatives to maximise profitability

Required Skillsets EXPERIENCE AND EXPERTISE

10-15 years in