Platform Health Specialist

Overview

Job Title : Platform Health Engineer

Are you seeking a challenging role in IT monitoring? We are looking for a proactive and talented individual to join our team and perform the following tasks :

Responsibilities

• Utilize monitoring tools to track performance, availability, and health of IT platforms, applications, and infrastructure.
• Monitor systems for errors, slowdowns, outages, and other signs of instability.
• Respond to alerts or alarms generated by monitoring systems in a timely manner.
• Analyze system data and performance metrics to identify trends or anomalies.
• Generate and deliver platform health reports to stakeholders.
• Identify and log incidents, capturing all relevant details.
• Escalate unresolved issues to technical teams or appropriate personnel based on severity and impact.
• Work closely with IT teams to troubleshoot and resolve incidents within predefined SLAs.
• Perform periodic checks to ensure system configurations, logs, and monitoring tools are functioning correctly.
• Support preventative actions to reduce the risk of downtime or platform failures.
• Configure and maintain monitoring tools, dashboards, and alerts.
• Ensure monitoring tools are updated and aligned with current infrastructure setups.
• Collaborate with engineers, system administrators, and other IT teams to maintain a stable and secure IT environment.
• Document monitoring procedures, incident-handling protocols, and resolution patterns for future reference.

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