Customer Success Specialist

What does Smowltech do?

Smowltech is on a mission to build trust in digital learning. So will enable people to access quality education 100% online and as a consequence access to new opportunities that can improve their quality of life.

Online education is growing, but with it, some common problems are arising across the industry : teachers and evaluators do not trust to evaluate online.

How can organizations avoid online fraud? How can organizations verify that a user was actually the one who took the online exam or actually acquired the required skills in the online course?

Smowltech was born with the aim of helping organizations improve the quality assurance of their digital evaluations.

Who are the smowlers?

Smowlers are the ones who make this happen and the core of the company. They make this company a reality, making a global impact and building the future of education.

What drives a smowler?

We're a growing company with happy and motivated people, working on an impactful product in a fast-paced environment. We are driven with the following values - 3BDAS :

• Be positive : Practice positivity : look for solutions, expecting good results and success. Acknowledge bad results or experiences, learn from them, do better.
• Be collaborative : Constructively explore ideas with others to search for solutions that extend one's limited vision (communicate, visualize and acknowledge).
• Build trust : By being honest and supportive, actively listening, being consistent, collaborating across teams and functions, and taking responsibility for your acts and words.
• Dare to commit : Decide to show up fully and consistently while seeing things to their logical or necessary conclusion. Make things work.
• Always go beyond your limits : Through self-awareness, curiosity and initiative. With determination, discipline and DOING.
• Stay Agile : Be able to quickly adapt or evolve in response to changing circumstances in a highly responsive way so that we deliver our service to meet and exceed customer expectations and in a timely manner.

Position Summary

Are you someone who likes a challenge and wants to take responsibility? Are you passionate about data and genuine stories? Do you like experimenting while aiming for sleek executions? In that case, you are the right person we are looking for to join our team!

The Customer Success Specialist has primary responsibility for long-term success and retention of current customers. To accomplish this, the Customer Success Specialist will develop engaging relationships in order to optimize the customer experience and help them achieve successful outcomes with SMOWL.

Responsibilities

Desired skills

Your benefits

Smowltech vision : Building trust in elearning

Social Impact driven : enabling access to quality education through online learning, which is linked to the Sustainable Development Goals (SDG) 4. Access to Quality Education and 13. CO2 reduction . How do we measure it?

Join the revolution and build the future of education