Customer Service Representative

Customer Service Representative at Rain Bird Corporation , supporting Rain Bird Europe distributors. This position is based in Madrid, Spain or Aix en Provence, France.

Responsibilities

• Assist distributors with order processing, shipping, billing, Electronic Data Interchange (EDI) and marketing programs.
• Maintain strong communication with both internal and external customers regarding order status, promotions, and any service-related issues.
• Process returns goods requests, warranty claims and other customer adjustments efficiently.
• Coordinate shipping requirements with the warehouse and forwarders to ensure timely deliveries and smooth customs clearance for applicable countries (COO, ATR, packing list, etc.).
• Crosstrain with other customer support areas to provide operational depth and support colleagues.
• Utilize excellent judgment and problem-solving skills to resolve customer inquiries efficiently.
• Actively participate in the continuous improvement of customer service processes.
• Track and strive to exceed key performance indicators (KPIs) for customer satisfaction.
• Participate in team meetings to brainstorm solutions, share best practices, and contribute to company transversal projects.
• Collaborate effectively with Sales, Finance, Purchasing, Services and other departments.
• Create new customers in our ERP system and ensure strict compliance with regulations (FCPA, Sanctions Program).

Qualifications

Seniority level

Employment type

Job function

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