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Customer Service Representative

Customer Service Representative

Rain Bird Corporation, Comunidad de Madrid, Spain, Comunidad de Madrid, España
Hace 6 días
Descripción del trabajo

Customer Service Representative at Rain Bird Corporation , supporting Rain Bird Europe distributors. This position is based in Madrid, Spain or Aix en Provence, France.

Responsibilities

  • Assist distributors with order processing, shipping, billing, Electronic Data Interchange (EDI) and marketing programs.
  • Maintain strong communication with both internal and external customers regarding order status, promotions, and any service-related issues.
  • Process returns goods requests, warranty claims and other customer adjustments efficiently.
  • Coordinate shipping requirements with the warehouse and forwarders to ensure timely deliveries and smooth customs clearance for applicable countries (COO, ATR, packing list, etc.).
  • Crosstrain with other customer support areas to provide operational depth and support colleagues.
  • Utilize excellent judgment and problem-solving skills to resolve customer inquiries efficiently.
  • Actively participate in the continuous improvement of customer service processes.
  • Track and strive to exceed key performance indicators (KPIs) for customer satisfaction.
  • Participate in team meetings to brainstorm solutions, share best practices, and contribute to company transversal projects.
  • Collaborate effectively with Sales, Finance, Purchasing, Services and other departments.
  • Create new customers in our ERP system and ensure strict compliance with regulations (FCPA, Sanctions Program).

Qualifications

  • Bachelor's degree (BS or BA) in Administration or Languages & Business, or equivalent combination of education and experience.
  • Experience in customer service, order entry, inside sales, and international trade is a plus, including knowledge of shipping, billing, and customs clearance.
  • Fluency in a minimum of three European languages is essential, with English being mandatory. Proficiency in German, Spanish or Turkish would be a key differentiator
  • Strong verbal and written communications skills.
  • Strong adaptability to different ERP systems, (ideally Sage X3), combined with advanced skills in Microsoft Office Suite (Excel, Word, Outlook).
  • Service-oriented with a proactive and collaborative work style.
  • Excellent organizational skills with the ability to handle multiple tasks under pressure.
  • Commitment to integrity and confidentiality.
  • Seniority level

  • Associate
  • Employment type

  • Full-time
  • Job function

  • Customer Service and Sales
  • Construction
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    Customer Service Representative • , Comunidad de Madrid, Spain, Comunidad de Madrid, España