Bpo Seller Operations Lead

Shape the Future of Digital Commerce with Your Visionary Expertise

About Miravia : Miravia is an innovative e-commerce platform that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.

Your Role : We are looking for a BPO Seller Operations Lead to manage and improve performance across our external partner teams. You will monitor key metrics, agent productivity, and streamline SOPs to ensure efficient operations.

Key Responsibilities :

• Lead seller operations BPO partners, including monitoring operations & agent key metrics performance and productivities, streamlining SOPs, and supporting potential issues.
• Be an expert in using data to monitor and analyze BPOs performance. Create dashboards / reports using SQL.
• Explore operational opportunities and define action plans to execute.
• Collaborate with internal teams to adjust and deploy new programs and tools at BPOs aligned with platform business objectives.
• Manage the relationship with BPOs supporting seller recruiting, onboarding, or incubation. Drive alignment between stakeholders and act as the main point of contact.

Requirements :

Application Process :

Ready to embark on this journey with us? Please send your CV in English!

Whether you meet every requirement or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.

Join Miravia, and let's shape the e-commerce landscape together!

#J-18808-Ljbffr