Senior Incident Manager

WE KEEP GROWING!

At #Extia , we believe in purpose-driven talent. Today, we're looking for a highly experienced Senior Incident Manager to join an international project, a global leader in insurance and assistance services. If you're passionate about operational excellence, thrive under pressure, and speak both French and English natively , keep reading!

Who are we looking for?

Senior Incident Manager

Location : Barcelona

Experience : Minimum 7 years hands-on experience managing critical incidents

Start date : ASAP

Languages : Native-level French and English

ITIL certifications are a strong plus

What will you do?

You will be the go-to person for handling high-priority incidents in a fast-paced, international environment. Your main responsibilities :

• Take full ownership of major incident management
• Coordinate cross-functional teams under pressure
• Ensure clear, effective communication with global stakeholders in both French and English
• Lead post-incident reviews and continuous improvement actions
• Participate in on-call rotations with the team

Your soft skills will be just as critical as your technical know-how. We're looking for someone who is calm under pressure, detail-oriented, and an excellent communicator.

What do we value?

Proven track record managing incidents in global organizations

ITIL-based process knowledge

Exceptional communication and leadership skills

Native-level fluency in French and English

Stable, consistent professional background (no frequent job-hoppers)

At #Extia , our motto is simple : First who, then what.

We focus on people, growth, and purpose. Are you ready to join the journey?

cperello@extia.es