Senior Business Analyst

Overview

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a Business Analyst.

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and continents on behalf of major international companies. We do business with people, for people, aiming to inspire and motivate our employees and foster job satisfaction and a great work environment.

Role location : Barcelona area (Hybrid working model in Barcelona).

Key Responsibilities

• Design and implement data strategies to align with business goals and drive actionable insights.
• Develop and maintain dashboards and reporting systems to support strategic decision-making.
• Analyze large datasets, identify trends, and present data-backed insights to senior leadership.
• Write complex SQL queries, manage database structures, and optimize database performance.
• Utilize spreadsheet tools for advanced data analysis, visualization, and reporting.
• Collaborate with Data Engineering teams to ensure smooth data flow, integration, and quality.
• Mentor and support junior team members, fostering their growth and technical expertise.
• Engage with stakeholders at a strategic level to align data initiatives with business needs.
• Proactively identify opportunities for process improvement and implement innovative solutions.
• Ability to handle high workloads, while demonstrating strong ownership and accountability.

Requirements

Preferred Qualifications

Benefits

Seniority level

Employment type

Job function

Industries

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