Operations Manager – Hotel101 Madrid

Overview

We are looking for a hands-on Operations Manager to lead the successful opening and day-to-day operations of Hotel101 Madrid.

This role is ideal for a professional who embodies warmth and hospitality, and who can bring that unique brand of service to a global audience. The successful candidate must have pre-opening experience with a strong foundation in housekeeping operations.

Responsibilities

Lead the pre-opening setup of Hotel101 Madrid, ensuring all operational systems, staffing, and standards are in place before launch.

Oversee daily hotel operations, maintaining the highest standards of cleanliness, efficiency, and guest satisfaction.

Ensure the distinct Filipino brand of hospitality is felt across all guest touchpoints.

Recruit, train, and mentor staff, fostering a culture of service excellence, accountability, and teamwork.

Implement and monitor operational strategies that optimize efficiency and profitability.

Oversee housekeeping operations directly, ensuring consistent cleanliness and comfort aligned with Hotel101 brand standards.

Manage budgets, operational costs, and financial performance to meet company targets.

Collaborate with sales, marketing, and corporate support teams to ensure seamless brand alignment.

Ensure compliance with Spanish health, safety, and hospitality regulations.

Champion the integration of Hotel101’s tech-enabled systems to improve guest experience and streamline operations.

Qualifications

Minimum of 5 years in hotel operations, including pre-opening experience.

Strong housekeeping background with a track record of maintaining world-class standards.

Experience in budget / economy hotels, fast-food chains, or franchise-style operations preferred.

Strong leadership and people-management skills, with the ability to motivate multicultural teams.

Excellent communication skills in English; Spanish language skills are a plus.

Financial management and operational reporting experience.

Must be willing to be based in Madrid and flexible with assignments in the pre-opening and opening phases.

Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Manufacturing

Industries

Hospitality

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