Expert Insurance Handler - Credit And Lifestyle Protection

Exciting Opportunity : Expert Insurance Handler - Credit and Lifestyle Protection

Are you ready to elevate your career? We are seeking a dedicated Operations Service Expert (Claims Handling Expert) for the Credit and Lifestyle Protection department to ensure exceptional service delivery and maintain high standards in our operational processes. This is your chance to become a key player in our team, focusing on local controls, data quality, and documentation of procedures, while collaborating with internal stakeholders to provide effective solutions!

In this role, you will act as a subject matter expert and the main contact for operational BAU requests, working closely with the Operations Manager and Claims Associates. Your leadership and technical competencies will be pivotal in driving continuous improvements and managing operational projects that enhance our service delivery.

Key Responsibilities :

• Subject Matter Expert
• Write and maintain operational procedures (approved by OM)
• Deliver Trainings to new resources
• Act as Ops Data Steward
• Support local IT activities, if needed
• Support Customer Experience team’s tasks, if needed (like listening to weekly calls)
• Support on external / internal reporting, if needed
• Process Claims, if needed
• Show high competence in Insurance related information (like monitoring the correctness of Terms and Conditions and processes) and ability to act accordingly.
• Attend client meetings when required by OM
• Leverage team expertise to provide continuous support in product development & process design
• Represent Operations in collaboration with other functions and promote operational services as a value-add
• Manage Operation Incidents with support from local OM or other stakeholders
• Act as deputy for the OM as required, organizing daily work distribution, leave requests, meetings, and controls.

Complaints and Fraud activities

Support the Value Proposition

Customer Improvement Initiatives

Regulatory Compliance

You are perfect for this role if you have :

Join us at our headquarters in Madrid and embark on an exciting journey to enhance AXA Group’s operational excellence! Your contributions will be vital to our collective success.

Who we are :

We’re AXA Partners, experts in designing and delivering assistance solutions, specialized insurance, credit, and lifestyle protection for our global partners. Our strength lies in our 8,500+ passionate professionals and a network of over 55,000 experts worldwide. Powered by advanced technology and sector expertise, we continually evolve to provide seamless, reassuring experiences, helping others when it matters most.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).

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