Technical Account Manager (EU)

Overview Technical Account Manager (EU) at PVcase. You will own the technical relationship with customers as they move through the PVcase journey, starting with onboarding and implementation. This role reports to the Manager of Technical Account Management (EMEA) and is open to candidates based in Europe with a proven track record of helping customers achieve their business goals through product adoption.

PVcase is moving solar forward with an alternative to the traditional labor-intensive solar project development process. Our end-to-end site selection, design, and yield assessment software makes customers faster, more precise, and highly productive at every stage of project development.

Responsibilities

Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.

Manage a book of customers, acting as the primary point of contact for technical questions and coordination of issue management and resolution.

Partner with the Customer Success Management team to drive strategic and commercial value to the customer.

Guide customers through implementation, onboarding, and adoption.

Drive healthy adoption, net retention, and churn targets.

Collect and analyze customer data to identify trends and adoption patterns, providing insights to enhance the customer experience.

Present Executive Business Reviews with the Customer Success Manager, focusing on value realization and opportunities.

Advocate for customers and develop strong relationships to ensure adoption of PVcase products.

Consult with customers throughout the lifecycle to understand their business and strategic goals, ensuring ongoing value from PVcase products.

Collaborate with cross-functional PVcase teams (Sales, Product, Marketing) to ensure a seamless customer journey.

Provide customer feedback to Product Management and Engineering to identify pain points and relay feature requests.

Fluent in English, German, and / or Italian.

Strong communication, time management, project management, and collaboration skills.

Experience in managing customer accounts, handling escalations, and resolving issues.

Strong problem-solving abilities and an analytical mindset to identify and address customer challenges.

Proficient in using CRM software and other relevant tools.

Startup / scale-up experience preferred. Comfortable in fast-evolving environments and contributing to continuous improvement.

Ability to guide customers through software implementation, driving adoption and ensuring value realization.

Qualifications

Experience in managing complex technical projects and delivering successful outcomes.

Excellent communication and presentation skills to engage with technical and non-technical stakeholders.

Demonstrated ability to build and maintain strong customer relationships with technical guidance and support.

Experience in roles related to Customer Success, Technical Account Management, or Technical Sales Engineering.

About Us PVcase is moving solar forward with software solutions for site selection, design, and yield estimation. Our platform serves over 1,800 customers in 75+ countries and powers the development of more than 4 TW of projects annually.

Get Ready To Enjoy

Flex benefit package with customizable perks.

Flexible working hours.

Half-day Summer Fridays.

Full training and onboarding program.

Work with international markets.

Competitive salary with increases based on performance.

Regular in-office and after-hours team activities.

Participation in international training programs.

Transparent company results and salary structure fostering trust and collaboration.

Additional paid vacation days for birthdays, volunteering, and other occasions.

Immigration-related employment benefits, such as visa sponsorship, are not available for this position.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Success

Industries

Software Development

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