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Operations Coordinator

Operations Coordinator

AlanAlmería, Andalucía, España
Hace 13 días
Descripción del trabajo

Overview

You. Better. With Alan. Alans vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We are building a vertically integrated health partner that unites insurance and smart healthcare delivery into one system. By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives. We partner with 35K+ companies serving more than 730K+ members, and have reached €540M+ in ARR. Our team of 650+ people operates across France, Spain, Belgium, and Canada.

How we do it? Alan values a culture guided by values that drive our approach to work. Our focus areas include :

  • Mission is the Boss : long-term thinking and mission success above all else.
  • Member & customer-led : solving member & customer problems and creating delightful experiences.
  • Champions of excellence : high standards and talent density.
  • Distributed ownership : accountable decisions and results.
  • Radically transparent : accessible information and written-first decisions.
  • Optimistic alchemy , Empathetic challengers , Bold & creative contrarians , and Disciplined in execution to move fast and simplify processes.

Role and team

The Operations Coordinator role is based in France, Belgium, or Spain and works within a team of 50+ Operations across our countries. The role focuses on a subset of services we deliver (e.g., claim reimbursement, fraud, clinic) with core responsibilities comprising conducting day-to-day operations, monitoring activities, and identifying risks and opportunities. You may join a pool and explore different scopes over time.

The Run organization focuses on delivering at scale our insurance and health services, building platform and operational capabilities, and ensuring delight and efficiency. You will collaborate with Engineering, Product, Care, and other teams.

Responsibilities

  • Operate our insurance or health services processes (Ops Runner).
  • Day-to-day follow-up and monitoring of operations.
  • Flag risks and opportunities and contribute to prioritization.
  • Provide ongoing process improvements (approx. 20–30% of the time) through automation, better external communication, auditing, etc.
  • Supervise partnerships (e.g., teleconsultation, claim operators) and maintain business continuity via regular communication.
  • Perform controls on daily operations to ensure correct decisions and identify training needs.

    • In detail : missions

  • Operate processes : invoicing, claims treatment, provider network management, and internal support through documentation.
  • Define and own monitoring of volumes, efficiency, SLAs, risks, and improvements with internal or service providers.
  • Supervise partnerships and participate in negotiations to ensure continuity.
  • Conduct training and quality controls, escalating feedback and prioritizing initiatives to improve services.
  • Implement continuous improvements across processes and automation tools.

    • Experience and skills

    We are hiring within the A2-B level range. We welcome candidates from varied backgrounds such as :

  • Operating processes and services for scale-up companies or in industrial / logistics sectors.
  • Experience in Support functions (Customer Support, People Operations, etc.).
  • Customer-facing commercial experience (e.g., account management, customer success communications).
  • Event coordination.

    • Skills

  • Passionate about delivering and optimizing top-notch operations; willing to get hands dirty to improve processes.
  • Problem-solver with a deep-dive mindset focused on member and customer satisfaction.
  • Highly organized with strong attention to detail; excellent written and verbal English and French (C1+).
  • Independent, fast-paced learner; adaptable to changing situations.
  • Nice to have : experience in insurance or healthcare; analytics skills to analyze data.

    • Perks & Benefits

    Alan offers a stimulating environment, tools, and perks to keep employees happy and efficient, including :

  • Fair rewards and equity for permanent contracts.
  • Flexible office options and remote work with equipment sponsorship.
  • High-quality equipment (Macbook Pro, monitor, etc.).
  • Flexible vacation policy and working hours.
  • Comprehensive healthcare insurance (better for you and your family per country policy).
  • Transport benefits; learning and training opportunities; coaching culture.
  • Parental leave for new parents on permanent contracts.

    • Note : We hire people, not roles. If you dont meet every checkbox, we still encourage you to apply. All employees should feel welcome to apply.

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    Coordinator • Almería, Andalucía, España