Field Service Engineer

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15 operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges.

Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer is responsible for ensuring quick resolution of complex customer challenges and empowering team members with their functional knowledge. Working across all levels of the business, you will play a key role in contributing to the growth of the overall business beyond service as well. This will require collaborating with team members at the point of impact and across the organization.

Identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective. This position reports to the Iberia Service Manager and is part of the Iberia Service Team. The FSE will be based in Madrid; however, the role will be fully remote.

In this role, you will have the opportunity to :

• Delight customers through timely and competent responses to their needs, coupled with clear communication.
• Collaborate closely with the Service Team to ensure all customers in the region are provided a professional after-sales service.
• Support Sales Representatives in activities such as installations and demos / exhibitions.
• Conduct service, repair, and / or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts.
• Respond to customer support calls within an assigned territory.
• Diagnose system failures and determine the most cost-effective solutions.
• Escalate complex issues to higher technical support or quality reporting systems.
• Help grow the organization by providing high-quality support to existing customers and identifying new opportunities during your field activities.

The essential requirements of the job include :

It would be a plus if you also possess :

Leica Microsystems, a Danaher operating company, offers comprehensive, competitive benefits that add value to our lives. Our benefits include healthcare, paid time off, life insurance, pension plans, ticket restaurants, and discounts. This job is also eligible for bonus / incentive pay. Join our team today and help accelerate the impact of science and technology. For more information, visit our website.

At Danaher, we value diversity and the unique perspectives it brings. Our workforce, workplace, and markets are enriched by our associates' diverse attributes.

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