CSM Manager

She finds and researches leads, writes emails in your company's tone of voice, runs outbound sequences, manages deliverability, and self-optimizes over time. Human teams use Artisan as their primary sales platform, replacing a fragmented stack of tools.

We're Y Combinator W24, backed with $35M+ from top-tier investors, and already at $7M+ ARR with customers like Remote, Quora, and SumUp. The Role As a Customer Success Manager at Artisan, you'll be the strategic partner to our customers, ensuring they launch successfully, get measurable value, and continuously improve their outbound with Ava. Own the onboarding process — guiding new customers from contract to value realization, ensuring smooth setup and launch.

Run regular performance review meetings — delivering insights on campaign performance and advising optimizations.

Partner with customer support — helping triage and resolve platform issues quickly.

Manage success KPIs — including adoption, campaign performance, retention, and expansion.

2+ years of Customer Success or Account Management experience in a B2B SaaS company.

~ Proven track record of owning customer relationships and driving measurable success metrics.

~ Comfortable analyzing performance data and translating it into actionable recommendations.

~ Highly collaborative mindset — you'll work cross-functionally with support, product, and sales.

~ Competitive base salary + 20% variable pay tied to customer success KPIs.

This is strategic, high-impact customer success, where your work directly drives pipeline creation, retention, and product evolution.